Many individuals who begin using their very first hosting account, or change companies, often have queries about how certain tasks are executed or experience difficulties when setting up different things like e-mails, website settings, and so on. That’s why, a lot of web hosting companies have compiled documentation with common questions and issues so as to help their clients receive information quickly and easily. Consequently, the support team members can concentrate on real issues that certain customers may be experiencing, because the solution for the minor things will be available on the World Wide Web and clients will be able to easily resolve them without getting in touch with the customer service staff. Having detailed documentation is pretty important, particularly for new users with no practical experience at all, because the hosting service entails an enormous number of features and many individuals can get baffled about what action to take. A good knowledge base can both help you perform the tasks that you need and get to know how the hosting service functions in general.
Extensive Online Documentation in Shared Web Hosting
All shared web hosting service that we are offering come with an exhaustive knowledge base where you can find all you may ever need to know in regard to your web hosting account. Whether you want to create a new database, to forward a domain by means of an .htaccess config file or to create an email address on your desktop PC or handheld device, you can simply read our step-by-step help articles and all the information that you need will be there. When you open a particular section of your Hepsia Control Panel, you’ll see articles that are relevant to the functions that can be accessed through it. In case you wish to see the entire article collection and get acquainted with all the functions that Hepsia offers, or simply to read general information about the hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve made every effort to encompass any predicament that you might possibly encounter, but in case you do not find what you require, you can always touch base with us, as our client care staff representatives are available 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
We’ve compiled an exhaustive knowledge base for all our present and potential customers, so in case you purchase a semi-dedicated server plan through us, you’ll be able to find any info that you require at any moment. We’ve got loads of informational articles, which will help you better understand what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file access permissions?" are only two instances. Our step-by-step manuals will help you do anything you need – unzip an archive, import a MySQL database, forward a domain, etc. Furthermore, we also have troubleshooting instructions, which will enable you to discover what induces a certain problem and the viable solutions for it. If you’re not able to send e-mail messages or your domain name opens an HTTP 500 error message, for example, you can browse our knowledge base and correct the problem immediately. The articles can be accessed through any section of the Control Panel, as well as through the dedicated Help section.