If you have purchased a web hosting package and you have some questions with regard to a concrete feature/function, or in case you have run into some challenge and you require assistance, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the quickest way to resolve an issue most often is to open a ticket. This communication method makes the responses sent by both sides easy to follow and allows the client support staff representatives to escalate the issue in case, for example, an administrator needs to step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you have to use at least two separate accounts to contact the tech support team and to actually manage the hosting space. Constantly signing in and out of different accounts could often be a nuisance, not to mention the fact that it requires a long period of time for most web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst you are browsing through your files or configuring various settings. The ticketing system is being monitored 24x7x365 by our technical support staff representatives and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to get support. In stark contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and request info with regard to any technical or billing problem. Additionally, you can read a number of educative articles, which will help you resolve the most commonly faced issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one single place, so we’ve integrated a support ticket system into the in-house built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to manage the communication with our client support team together with your web space, which implies that you won’t have to memorize an additional login name for a separate system. You will be able to post a new ticket or to check the status of an old one with less than a couple of clicks of the mouse while you’re browsing the content within your account. You can also look through older tickets using a smart search functionality or read relevant help articles, which offer solutions to commonly experienced issues. The inbuilt trouble ticket system is monitored 24x7 with the maximum response time being only one hour, so there will always be someone to help you.