There're plenty of shared web hosting companies on the market today, yet most of them are resellers that have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll have through this particular method of communication may vary based on the supplier - several of them offer professional phone support, many others offer general and customer support only since some issues are more time-consuming and it is far easier to be resolved via a ticket, particularly when the issue has to be escalated. Still, it's good to know that you can always reach your web hosting supplier as there're plenty of small matters which can be managed effortlessly and in a timely manner with a phone call, not mentioning that you will be able to get additional info about the services before you become a client.
Phone Support in Shared Web Hosting
We believe that having the option to talk with a live representative is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you are able to get in touch with us over the phone for 14 hours a day. If you consider purchasing one of our shared web hosting service, for example, you'll be able to call us and learn more about our solutions prior to ordering in order to be sure that we do cover all the system requirements for your sites. Following the order, you can contact us about all of the sales or billing issues you may have, or get any kind of general or basic technical info you need. We've aimed to find the optimal balance between telephone and ticket support, so for strictly technical matters you have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs a day as part of the support services for every single semi-dedicated server package that we supply. As some issues are more complex and time-consuming, you will have to open a ticket if you experience such an issue, still for all your general, billing or small-scale technical issues you can always phone us and we will help you instantly to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you're able to find out whether you can host your internet sites on our advanced cloud platform or you will be able to receive any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the United Kingdom and Australia plus a worldwide number, therefore you will be able to call the one which is closer to your location.