Being able to contact your shared web hosting provider any time you have any questions or experience any problems is quite important and how fast they'll answer and react could be crucial, especially if your site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are also one way to recognize actual providers from resellers. The second usually reply just to emails or support tickets and you'll need to wait for a whole day or more to receive an answer. In case the trouble involves a few replies, you will end up losing several days so as to get a simple problem fixed. With an authentic and reputable website hosting provider, you will be able to get in touch with the support team anytime and receive an instant reply whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
All our shared web hosting service include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services well before you make an order or you are an existing customer and you have any question or some issue, you can contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any issues which require longer time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets come with a warranted max response time of just one hour, thus regardless of what your problem is, it will be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and general queries. Our agents will assist you to find the right plan or offer you details about our servers, in order to check if the system requirements for your sites are met. In case you're an active client, you'll also be able to get in touch with us through email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that every time you employ any of these two ways of communication, you will get an answer within no more than one hour and that’s 24/7, including weekends and official holidays. If you've used the web hosting services of other service providers, even large ones, you can compare the reply time because it often takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you will never have to wait for more than an hour to receive assistance for any problem that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open via your billing Control Panel or emails which you send to our technical support crew. Furthermore, we have local telephone numbers in a number of countries around the globe plus a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the numerous ways of communication, so whatever your question or issue is, there will always be someone to assist you in a timely manner. When you need assistance with third-party software, which you cannot deploy or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you're able to contact us anytime using different channels and the maximum time that you will have to wait for a response is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of basic questions or you'd like to learn more about our website hosting services before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you're looking for help with third-party software that you can't deploy or operate properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.