Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Every assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a sysadmin, we’ll without delay forward it and leave a comment to inform you that your issue is being worked on. If you take advantage of the Managed Services package, any of the tasks included there will be performed at a time of your liking.

  • Top quality support service

  • A First–Rate Tech Support Service

  • We’ll be online for you 24/7/365 to respond to any questions that you may have regarding our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help handling server admin tasks, you can check out our Managed Services package, which includes backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Control Panel has been preinstalled for each dedicated server. Among its functions is a very convenient integrated knowledge base that will walk you step by step on all the actions that you can carry out. The majority of instructional articles also video versions that demonstrate all the operations that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Control Panel.