Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Our tech help staff is on–line round the clock to attend to all your assistance needs. Every single ticket you submit to us shall be replied to within up to sixty minutes. If your issue demands assistance from an administrator, we are going to address the ticket to the person on duty and will notify you that the issue is under control.

  • Top quality support service

  • Qualified Client Support Service

  • Our customer help and support crew is going to be online for you 24/7/365 to to handle all assistance request tickets that you send to us. We offer client help and support for all software that are pre–configured on your web server. These include our in–house produced Control Panel, the selected OS and the server administration panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Control Panel that is included completely free with your VPS includes an incorporated collection of articles. You can find a collection of in–depth how to content articles and a range of step by step video training materials that show all the essential website managing duties. You can get access to them by clicking on the Help or Video buttons in the right part of each Control Panel section.